Our support team is available to help with questions, account-related issues, technical concerns or general feedback. We provide assistance via live chat, email and phone and can guide you through deposits, withdrawals, KYC and promotional queries. If you need help logging in or have a billing query, contact us and a member of the team will respond promptly during our published working hours or via the available 24/7 channels.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat immediate; email replies typically within 1 hour) |
| General enquiries | [email protected] (account and billing; replies within 24 hours) |
| Affiliate enquiries | [email protected] (partnerships and creatives; reply within 2 business days) |
| Phone | +44 20 7946 0821 (Mon-Fri, 09:00-18:00) |
| Working hours | Mon-Fri, 09:00-18:00 UK time |
Email Support
Email is our preferred contact method for detailed requests, account issues or cases requiring documents. Please send messages to [email protected] with a clear subject line and up-to-date contact details to avoid delays. Attach relevant files and include your account ID where applicable. We aim to respond promptly but can resolve cases faster when the initial email contains full information.
Contact Form
Response Time
Support response times vary by channel and request complexity. Most enquiries are answered within one business day. Simple requests such as account questions or payment checks are usually resolved quickly, while complex investigations, KYC or security cases may take longer depending on their nature and required documentation. We will keep you updated throughout the process and aim for timely resolution.
Feedback
We want to hear from you, please send feedback, suggestions or ideas to help improve the site. Every message is reviewed by our team and used to refine games, payments and support. Your input helps shape updates and fixes, so please share what worked, what didn’t and any feature requests. Thank you for helping us make the platform better for all players.